What we collect, what we don't, who sees it, and what you can do about any of it. We don't sell personal data — period — and this policy is written to mean what it says.
Last updated · 2026-06-03
Account information. When you sign up as a client or provider, we collect your name, email address, account credentials, date of birth (for age verification), and your location data.
Provider profile information. For providers, we collect and publicly display profile photos, bios, pricing structures, and general geographical service areas.
Payment data. When providers purchase a subscription, payment transactions are processed securely through our third-party payment gateway (Stripe). We do not store or see your full credit card number or bank details on our servers.
User-generated content. We collect the private reviews, ratings, and communications sent between accounts through our platform to monitor for fraud and safety violations.
We use your collected personal information to operate, maintain, and display the provider directory; to verify your age (ensuring all users are 18+); to process recurring subscription payments for providers; to monitor private reviews and account activities to enforce our platonic safety policies; and to comply with state and federal legal obligations.
We use industry-standard security protocols to protect your personal information, including encryption in transit and passwordless authentication (magic-link email and Google SSO). We retain your data for as long as your account remains active.
If you delete your account, we may retain certain transaction records or safety-related review histories to comply with financial audits or to prevent bad actors from re-registering.
Pursuant to Nevada Revised Statutes Chapter 603A, Nevada residents have the right to request that a website operator not sell their covered personal information. Please note: we do not sell your personal information to third-party data brokers or marketing firms.
If you wish to update, review, or request the deletion of your personal account information, you may do so at any time through your profile settings or by contacting our support email.
Privacy questions or requests — privacy@covenly.io. Safety concerns — safety@covenly.io. General support — help@covenly.io. Security disclosure — security@covenly.io.
Covenly is registered and operates out of Las Vegas, Nevada.